Business Operations Coordinator
St. Louis, MO
Full Time
Experienced
Latch was founded in NYC a decade ago with a vision to create unparalleled experience for residents through hardware and software. Now after 100+ million unlocks, we're continuing that vision to transform how people interact act with spaces everywhere.
Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.
Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
Our mission is to unified access to spaces, services, and experiences that redefine the way we live, work, and connect. We do this by combining software, products, and services into a holistic platform that makes spaces more efficient, enjoyable, and profitable.
Recently, we've acquired Honest Day’s Work, propelling us toward a seamless residential ecosystem. Think empowered building owners, operators, and residents with secure access.
Led by CEO Jamie Siminoff's visionary expertise, we're shaping the future of spaces.
About the Role:
We are seeking a dynamic and innovative Business Operations Coordinator to join our team in St. Louis, MO. In this role, you will be responsible for managing and coordinating our interactions with key MDU (Multifamily Dwelling Unit) partners, ensuring that our tech support and installation services are seamlessly integrated into their operations. This role is perfect for someone who thrives in a fast-paced environment, has an entrepreneurial mindset and is passionate about building and improving processes.Key Responsibilities:
- Coordination & Communication: Serve as the primary point of contact for our MDU partners, ensuring clear, consistent, and timely communication between HelloTech and our clients.
- Process Development: Collaborate with cross-functional teams to design and implement efficient processes for project coordination with our MDU partners, addressing both current needs and anticipating future requirements.
- Stakeholder Management: Build and maintain strong relationships with internal teams, including sales, operations, and customer support, as well as with external MDU partners.
- Problem Solving: Proactively identify potential challenges in our operations and develop innovative solutions to ensure smooth project execution.
- Reporting & Documentation: Maintain comprehensive documentation of processes, timelines, action items, and status reports, providing regular updates to senior management.
- Customer Interaction: Occasionally interface with MDU customers to understand their needs, address concerns, and ensure satisfaction with our services.
- Innovation: Continuously seek opportunities to improve and streamline coordination efforts, driving greater efficiency and effectiveness in our operations.
Qualifications:
- Education: Bachelor’s degree in Business, Communications, or a related field.
- Experience: While traditional project management experience is not required, we value experience in roles that demonstrate a strong ability to coordinate complex activities, manage multiple stakeholders, and drive projects to completion.
- Skills:
- Drive & Hustle: A proactive and resourceful mindset with a passion for building and improving processes.
- Communication: Excellent verbal and written communication skills, with the ability to convey information clearly and concisely.
- Organization: Exceptional organizational skills with a keen attention to detail.
- Problem-Solving: Strong problem-solving abilities with a focus on finding innovative solutions.
- Tech Savvy: Comfortable with technology and able to quickly learn new tools and platforms. Familiarity with CRM software (e.g., Salesforce) and project management tools (e.g., Asana, Trello) is a plus.
- Interpersonal Skills: Strong interpersonal skills with the ability to build and maintain positive relationships with internal teams and external partners
- Entrepreneurial Mindset: Self-motivated, resourceful, and able to thrive in a fast-paced, dynamic environment.
Joining us means:
- Having teammates all over the world in the US, Argentina, Mexico, Italy, Uruguay, Portugal, and Spain.
- Collaborating in a fast-paced environment where you can apply what you have learned in new challenges, and, more importantly, grow your career.
- Being encouraged to invent and innovate within your role and working in a company where calculated risk-taking is highly encouraged and thinking outside the box is a must.
We embrace diversity and strive to create an inclusive and equitable environment for all.
Attention Job Seekers: Beware of job scams!Job scams are on the rise, and you should take steps to protect yourself in your job search. Here are some guidelines to help you stay safe if you are applying for a job with Latch or Door:
- Communications from Latch or Door will always come from @latch.com or @door.com. Do not accept a job interview invitation with Latch or Door from anyone who does not contact you through an email that comes from @latch.com or @door.com.
- Latch never interviews candidates via Skype or in writing where you do not see the interviewer. All of our interviews happen either by video or in person.
- We will never offer you a job based on a single conversation with someone claiming to be from our People organization. In all of our job interviews, you will always speak, by video or in person, with the hiring manager for the position.
- Do not share your sensitive personal information with anyone who purports to offer you a job at Latch or Door unless you verified that the offer is from Latch or Door (check email senders addresses). We will never ask you for your bank account information or your mother’s maiden name during the interview process.
- We will never ask you to purchase any equipment with a promise that we will reimburse you after you begin working for us.
- If you believe you were a victim of a job scam, you may report it to the FBI: https://www.ic3.gov/.
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